Areas of Excellence
Splunk SPL
Dashboards and Reporting
Python & Javascript
Security
Requirement Gathering
Automation
Critical Incident Management
xMatters Workflows
Workload Automation Autosys Edition
Stonebranch
Web Development
Technical Leadership and Training
Global Network Monitoring via Splunk
Utilizing Cisco’s Catalyst Center and Palo Alto’s Prisma SD-WAN platforms to ingest data via API, I developed the strategy per internal LAN and WAN network team requirements to provide performance and health metrics. Analyzing these metrics we provide visibility into not only UP / DOWN scenarios but trending items such as cpu, memory, noise, transactions and utilization.
Migrate Critical Incident Management via xMatters
Supporting the Autosys to Stonebranch migration I’ve successfully built a like to like process to escalate all incidents to the appropriate designated support analysts within the company utilizing xMatters. This ensured the right personnel are on the problem quickly within seconds of where business has been impacted.
Professional Experience
Colgate Palmolive Company
Technical Analyst
2021 to Present
Piscataway, NJ
Development and Automation
- Splunk
- Requirement gathering for new reporting requests and data queries from users
- Create Splunk Search Processing Language (SPL) queries, Reports and Dashboards
- Test and deploy reporting solutions for various IT Operations Use Cases
- Meet compliance requirements by monitoring, alerting and reporting on machine data
- xMatters
- Design and implement critical incident management workflows per use-case
- Implement new and enhanced features as requested by the application teams
- Stonebranch
- Design and implement the workflows to integrate with Splunk Cloud and Splunk SOAR for visibility and self service to the stonebranch and business application teams
Security
- Penetration Testing
- Evaluate and implement the appropriate security tools to meet department objectives
- Support and assist the overall objectives of vulnerability and risk reduction
- Deliver reports of identified vulnerabilities, determining their criticality levels, as well as reporting on remediation progress to the relevant stakeholders
- Deliver reports of identified vulnerabilities determining their criticality levels
Technical Leadership & Project Management
- Provide updates of progress, status and feedback to stakeholders defined within the communications plan
- Lead sprints coordinating with team members and vendors to develop, test and document automated solutions for incident management
- Improve documentation and communication between teams and sites to eliminate redundancy and inefficiency with the purpose of increasing accuracy and limit time spent on reports ensuring all critical issues are addressed
Colgate Palmolive Company
IT Support Engineer
2019 to 2021
Piscataway, NJ
Development & Automation
- Splunk
- Requirement gathering for new reporting requests and data queries from Users
- Create Splunk Search Processing Language (SPL) queries, Reports and Dashboards
- Stonebranch
- Support all requirements for the migration from the Autosys scheduling platform
- Design and implement the strategy for critical incident management workflows
- Integrate with xMatters On-Demand (SAAS Solution)
- Gather requirements from the business and datacenter support teams
- Replicate previous business processes
- Provide critical escalation via email, sms and phone to the SAP business application and datacenter support teams
- Expand automation to include any manual tasks from the business teams
- Google Cloud
- Develop and support a Chat Bot for the level 1 team to provide quick visibility to escalation information and automated calling via xMatters to the required support teams.
Administration
- Stonebranch
- Design, implement and support the migration of 40,000 SAP jobs from Autosys (WAAE) to the Stonebranch platform
Colgate Palmolive Company
IT Operations Analyst
2010 to 2019
Piscataway, NJ
Development & Automation
- IBM Tivoli Netcool Impact - JavaScript, Impact Policy Language, Shell Scripting
- Support the delivery of automation, standardization and simplification initiatives
- Conduct sprints with the Impact Developer team to develop, test and document automated solutions for critical data center alerting
- Develop solutions for the alerting of SAP programs scheduled via Workload Automation Autosys Edition to eliminate manual process and free capacity within the department
- xMatters Integration with CA-WAAE – Javascript
- Design and implement the strategy to automate critical data center alerting.
- Integrate and support the automated escalation of critical data center alerts at the appropriate severity levels to key personnel
- Implement new and enhanced features as requested by the application teams
Application Administration
- Computer Associates - Workload Automation Autosys Edition Administrator - 4.5, 11.3, 11.3.5, 11.3.6, 11.3.6 SP8
- Support for break-fix and utilization of current functionality for Autosys application.
- Research and implement best practices in an effort to support the Autosys application for improved ticket resolution
- Communicate CP standards for job build procedures to streamline efficiency and future job growth to maintain scalability
- Maintain Colgate’s job scheduling tool facilitating Colgate business processes in a redundant highly available environment while retaining performance and reliability
- Ensure job flow vision of the business process dependencies and eliminate manual intervention
- Termalabs - JAWS Administrator 4.2.2, 5.2.1 (SAP batch processing analytical / notification tool)
- Expand utilization of the business job analytics tool to enable application teams to analyze and predict issues well before any process fails and impacts the business
- xMatters Administrator (Major Incident Management) – 5.1.8, 5.1.8.2
- Expand the scope of xMatters tool utilization through notifying and escalating alerts to technical teams directly
Datacenter Infrastructure Monitoring and Support
- Support All monthly maintenances
- Support and contribute to 7x24x365 monitoring of all systems to aid in keeping a 99.9% production up-time with minimal Performance and Reliability impact
- Provide ongoing support for the business including applications, hardware and availability through proactive and reactive monitoring to obtain root cause analysis and timely resolutions
Additional Responsibilities
- Research and create a single organized location for storage (Google Drive) of all past, present and future documentation
- Participate and support all internal and external audits with 0 significant findings
- Support the performance and reliability process to ensure no impact to revenue at quarter end and year end
Merck & Co.
Desktop Support Analyst
October 09, 2006 to August 31, 2008
Whitehouse Station, NJ
Technical Support
- Level I & II Support
- Supporting a population of 4000+
- Supervise Level I team consisting of 5 members
- Liaison between support levels and additional IT departments
Education
DeVry University
North Brunswick, NJ
Associate in Applied Science in Network Systems Administration
University of Illinois Springfield
Springfield, IL
Bachelor of Science in Computer Science